Yes, but only if there was an error with your name. You can not transfer the Exchange Order to someone else. This will also incur a small fee. Please read the terms of use for more information.
Don’t worry, Japan is one of the safest countries in the world and there is a great chance it would have been handed in. If you recently lost your property, you can visit one of JR’s lost property counters or even give them a call before you make the journey.
Yes you can, but you will need to reserve a seat at the ticket office before travel. It’s compulsory.
No, they only offer adult and children fares due to their already discounted price.
The exchange order is the actual document you will receive from us in the UK. You will take this Exchange Order to Japan, and with your passport and valid tourist stamp, you will exchange it for your actual Japan Rail Pass. You are then ready to start traveling!
