How long does it take to receive my exchange order?
We aim to have orders processed within 1 business days. Items will then be dispatched with our shipping partners and orders can expect to arrive between 2 – 7 business days.
How do you calculate the days when using the pass?
The calculation is based on the day and not time. It doesn’t matter what time you start the pass, it will run out at midnight on the final day. For example, the 7-day pass that starts on January 6 at 1pm will still be valid until January 12 at 11:59pm – not January 13 at [...]
Is it possible to alternate my days of using the pass?
No – and it doesn’t matter which pass you buy. You can only use it for consecutive days after the start date. Even if you choose not to use the pass one day, you will not be able to keep the day for one later in the week. For example, a 7-day Japan Rail Pass [...]
Do I need to start the pass as soon as the voucher is exchanged?
The start date does not have to be on the date that your voucher is exchanged. You decide the date that you want to start it on but this does have to be within 30 days of making the exchange.
Do I Have To Use My Pass After I’ve Received It?
If you don’t want to use the pass as soon as you arrive or you want to spread out your trips, there are options. There are ways that you can adapt your pass to suit your itinerary.
Who Can Get A Japan Rail Pass?
Foreign Tourists: Travelers to Japan will be eligible for the Japan Rail Pass if they obtain the following: A ‘temporary visitor’ stamp in your passport (obtained on arrival for British passport holders for 90 days) Japanese Nationals: Please see updated requirements for Japanese nationals here Please get in contact with us if you have any [...]
